Meadowlark PC Sales & Service
Co-owner and technician
July 2005 to Present
www.meadowlarkpc.ca

• Sales and service of AMD and Intel processor-based systems running both the Windows and Linux operating systems.
• Freelance Web design and consulting.
• Technical training.

McCormick Photography
Co-owner and principal photographer
Mar 2002 to Present
www.mccormickphotography.com

• Design, manage and maintain Web site.
• Write articles for publications specializing in digital photography.
• Market images to stock photography agencies and prospective clients.

Hudson Highland Group
Manager, Community Development
Mar 2003 to May 2005
www.hudson.com

• Helped design, implement, and actively managed Microsoft Sharepoint-based internal communities of practice for over 3,800 Hudson Highland employees on a global basis.
• Designed and implemented a content management system for delivery of internal newsletters and pertinent business content.
• Consulted with the Interactive team on the design of Hudson’s new corporate intranet.
• Was cited by several managers for exemplary performance.

Cramsession.com
Network Manager & Leader of Community Development
May 2000 to Mar 2003
www.cramsession.com

• Managed network infrastructure in Clearwater and Edmonton locations. Three other people previously shared this position. Was single-handedly able to reduce downtime and improve service despite layoffs of other team members.
• Managed co-located Web, DNS, and database servers at Qwest facility in Tampa.
• As site discussion forum coordinator I was able to grow traffic in my area by over 300% despite losing 80% of my budget and having a 95% turnover in forum moderation staff.
• Author of nine condensed study guides that have collectively been downloaded and read over 2,000,000 times.

Red Deer College
Project Technologist & Technical Trainer
Feb 1999 to May 2000
www.rdc.ab.ca

• Pioneered support programs for over 1200 remote learners.
• Trained students and staff on the use of synchronous and asynchronous learning tools.
• Reduced support incidents by over 90% in first three months of the program by building a thorough support Web site to help guide students through most common support issues.
• Taught classes on scanning, digital imaging, and Web design for RDC Extension Services.
• Designed and maintained the Web presence for RDC Extension Services.

Distance Education Technology & Consulting (DETAC)
Technician & Webmaster
1995 to 1999

• Helped demonstrate and deploy synchronous training systems to institutions delivering training to remote locations. Systems worked with included H.320 standards based videoconferencing systems, H.323 videoconferencing systems, POTS teleconferencing bridges, VOIP, and LearnLinc training software.
• Received numerous commendations from customers for the level of support received.
• Resulted in a job offer from Red Deer College.